Cancellation Policy

How do I cancel an order?

  • You can cancel your order online before the product has been shipped. Your entire order amount will be refunded.

Order cancellation process:

  • Log into your Weddingmatt.com account and go to the 'My Orders' page
    • Identify the item you want to cancel and click on the corresponding
    • In the detailed order page, you will see 'Cancel' links against each of the items in that order
    • Click on the 'Cancel' link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation
    • Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible
    • An order cannot be cancelled one the item has been delivered to you

How long will it take to process my cancellation request?

  • Once you request the cancellation of item(s) in your order, it will take us a maximum of 1 business days to cancel the order. You will be informed of the cancellation of your order by email.
  • However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by weddingmatt.

What are the modes of refund available after cancellation?

  • In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.
  • Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
PAYMENT METHOD
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  • visa
  • cashondelivery
  • online banking

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